How This Process Works

1. We will open online scheduling for a LIHEAP Phone Intake Interview on October 23, 2023 at 8:30 am.
2. You MUST reside in Cowlitz or Wahkiakum County.
   (a) Not sure whether you live in Cowlitz or Wahkiakum County? Look at the FAQ page using the link above.
   (b) If you are outside Cowlitz or Wahkiakum County and need LIHEAP (Energy Assistance) click here: Washington State LIHEAP .
3. You MUST be income eligible. Check the Household Size and Income chart link at the top of the page.
   PLEASE NOTE: Income limits increased to 150% poverty level effective October 1, 2020.

Getting An Appointment

1. Phone Intake Interviews (there are no "Appointments") are scheduled on a first come first served basis. The available openings on this website are for LIHEAP (Energy Assistance) ONLY. If you need help with any services other than LIHEAP, please call the CAP office at 360-425-3430.
   
   
2. To schedule a Phone Intake Interview, you will need to fill in the following: total number of people in the household, last 4 numbers of your Social Security number, your name, birthdate, address, phone number and check the boxes for all income types in your household.
   
   
3. You will be prompted to select a time and date for your Phone Intake Interview for your application.
   PLEASE NOTE: The time and date you select is only a place-holder for your LIHEAP (Energy Assistance) Intake Interview. You will be contacted by phone on or before (up to 5 business days prior) your scheduled Intake Interview date and your application will be completed by mail as there are no in-person options and the LIHEAP Department is closed to the public.
   
   
4. ****YOUR PHONE INTAKE INTERVIEW IS NOT COMPLETELY SCHEDULED UNTIL YOU REACH THE CONFIRMATION PAGE ****
   
   
5. If we are unable to reach you by phone for your Intake Interview, a packet of information will be mailed to you containing instructions on how to proceed.

Questions or Problems

1. What do I need to provide? You will need copies of social security cards for all household members, documentation for all household members which verifies gross income received in the 1 month prior to your Phone Intake Interview month, a 12-month billing history printout obtained from PUD (if your primary heat source is not electric you will need to provide additional documentation for your specific heat source). Additional documentation may be required based on household circumstances.
2. For answers to additional questions (i.e. what to do for a crisis situation) please click on the FAQ link at top of this page.