FAQ
What if I have energy questions that are not answered on this web site?
Call your local OIC office that serves your location. See Zip Code referral.
Can I use the online calendar to make an appointment for any other OIC's assistance program?
No, you must call your local OIC office that serves your zip code to make appointments for ALL other OIC services. You may only make an energy assistance (EAP) appointment at this site.
What do I do if I perfer to have an over the phone appointment?
Phone appointments are only restricted for those who are homebound, a senior citizen without transportation or a caregiver applying for an appointment for a homebound or a senior citizen. Please call: (509) 452-7145
How often can I get (EAP) energy assistance?
Once per heating season (October 1st of current year to September of following year, if funding is available).
How is a heating season defined?
A heating season runs from October of one calendar year through September of the following calendar year depending on when the funding becomes available and how quickly it is spent out.
Do I have to have an emergency?
No
Are subsidized households eligible?
Yes
Can I receive assistance with my gas/propane/oil heat and with my electric?
Yes, the program allows for a split of an energy grant. Your primary heat vendor (gas/propane/oil) must receive at least 51% of a household heat grant, with no more then 49% going to a secondary vendor (electric).
How is my energy grant calculated?
Your grant is based on many factors: such as total household income (for the 3 previous months from the date of application), the total number of people in the home, housing type and 12 months previous heat usage. The current amount you owe is not used in the calculation of your grant.
What type of documentation do I need to bring with me to the interview?
Income documentation is required for all adults, 18 years and over and verification of monies received for children under 18 (for the 3 previous months from the date of application). Verification of social security numbers for all adults, residence address, annual heat costs or current heat bill, and if in crisis a disconnection notice. Adult household members with no income will be required to sign zero income documentation and should come with you to the appointment. Other documentation may be required.
When will I be contact about an appointment?
You will be contacted within a week or so about an appointment. Please be patience as there will be a number of people OIC will have to contact. If you don't hear from OIC in a couple of weeks, then please call and verify that you are on the waiting list.
What if I don't have a Social Security Number?
If you meet all other eligible criteria please enter 9999 in the Social Security space.